Terms & Conditions

These terms and conditions apply to all purchases made through the website of Hazel & Ruth Savannah, reachable via info@hazelandruth.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Orders and Payments

Orders are processed only after full payment has been received. Available payment methods may vary by country. It is the customer’s responsibility to verify which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on destination)

• Orders are shipped directly from our supplier in China.

5. Returns and Cancellations

Please refer to our separate Return Policy for all return conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information shows that the package has been delivered. Always double-check the shipping address you provide.

7. Intellectual Property

All content on the website (including text, photos, and logos) is the property of Hazel & Ruth Savannah and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@hazelandruth.com. We aim to respond within 5 business days.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States of America, without regard to conflict of law principles. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts within the United States.